WEBSITE PRIVACY POLICY

Welcome to MULTICULTURAL YOUTH CENTRE (MyCentre)! These are the terms and conditions of the MULTICULTURAL YOUTH CENTRE ABN 42 144 810 944 (“MULTICULTURAL YOUTH CENTRE”, “we”, “us” or “our”). This Privacy Policy outlines how we handle personal information in accordance with the Australian Privacy Principles (AAP) as outline in the Privacy Act 1988 (Cth).

  1. What is “personal information”?
  1. We define “personal information” as information or an opinion about an identified individual or an individual who is reasonably identifiable:
  1. whether the information or opinion is true or not; and
  1. whether the information or opinion is recorded in a material form or not.
  1. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
  1. What information do we collect?

The personal information we collect depends on the nature of your dealings with us or what you choose to share with us:

  1. The types of personal information collected by MULTICULTURAL YOUTH CENTRE may include:
    1. The names, contact information (eg mailing address, phone number and email address, gender and financial information you provide (eg bank account or credit card details).
    2. Details of donor’s donation history emails, letters and other interactions with MULTICULTURAL YOUTH CENTRE website.
    3. Information you enter on our website forms.
    4. Images, photographs or videos if you take part in an event with us.
    5. Details of the pages you visit on our website, including technical information such as the IP address and location of you use to access the website, your browser type and version. 
    6. The names and email addresses of persons who subscribe to our e-newsletters. 
    7. Visiting any of our website, mobile apps, or social media pages contributing or providing personal information, including by making comments on our message boards or discussion forums.
    8. Applying for a job, or volunteer with us. 
    9. Contacting us or interacting with us in any other way than as stated above.
  1. How we collect your personal information

We collect personal information directly from you when you provide is over the phone, through our website, by email, through an online form or through a donation.

  1. We may collect personal information from third parties or publicly available sources, for example:
    1. When you disclose personal information on social media such as Facebook, Twitter (X), Instagram and TikTok. 
    2. Newspaper articles.
    3. Signing an advocacy petition or becoming involved with one of our campaigns.
    4. Participating in or responding to a survey we conduct. 
    5. Visiting any of our websites, mobile apps, or social media pages contributing or providing personal information, including making comments on our message boa
    6. Other sources that provide market research data to us.
  1. Cookes, our website and your privacy

Our website uses cookies. A cookie is a small file of letters and numbers the website puts on your device (if you allow it). These cookies recognise when your devise has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and our website experience. 

Cookies do not reveal personal information, such as your name, address, phone numbers or email address. You can adjust your browser to disable cookies, but this may restrict your ability to access certain areas of our website. 

  1. How we store personal information

We understand the importance of protecting your personal information from misuse, loss or unauthorised access or use and will ensure that your personal information is secure. 

  1. MULTICULTURAL YOUTH CENTRE holds your personal information securely through physical and electronic means. All information stored physical copies is kept in secured cabinets and storerooms. We use security encrypted response forms to protect the personal and financial information you provide us over the Internet and secure online payment systems. Further, the electronic information is protected by a firewall and anti-virus scanners. Authorised staff members will only have access to your information when it is required. 
  1. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it were material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
  1. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

  1. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

  1. Overseas transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

  1. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitl you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

  1. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: [INSERT COMPANY EMAIL ADDRESS].

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Frequently
Asked Questions

Find fast answers in our FAQ about MYCentre's key services and opportunities.

MyCentre stands as a central hub for the Muslim community in Melbourne’s Northern suburbs, providing an array of activities, events, and programs that cater to the diverse needs of our community members. At MyCentre, we’re committed to fostering a welcoming environment where every Muslim and Non-Muslim can find support, education, and opportunities for personal growth.

Yes, Multicultural Youth Centre Ltd (MyCentre) is a registered charity, actively supporting young people from migrant and refugee backgrounds to build better lives in Australia. Established on 24 June 2010, it has been dedicated to offering a wide range of programs. ABN: 42144810944

MyCentre is dedicated to inclusivity for both men and women, ensuring all community members have a welcoming space for worship and engagement. Our new facility, MyPulse, features a designated area exclusively for women, offering privacy and comfort. This space hosts women-only classes that are run and managed by women,

Yes, ample parking is available for visitors at MyCentre. While many have found our parking facilities convenient, we recommend parking at a distance to minimise congestion. Consider using the nearby shopping centre parking, which is just a short 7-minute walk away, ensuring easier access and a smoother experience for all attendees.

Absolutely. MyCentre regularly holds Jummah prayers, along with all five daily prayers, at our mosque, Majid Aisha. We accommodate multiple sessions for Jummah to support our growing community. For updated prayer times and schedules, please refer to our official website or get in touch with us directly.

Those interested in contributing or volunteering at MyCentre are encouraged to reach out through our website or by visiting us in person. We are open to all forms of support, from event planning and educational tutoring to any other assistance community members wish to offer. Volunteering with us is a fantastic way to give back and engage with the community.